Terms of use.

Addresses

Addresses are given out by invite. Anyone can ask for one with the form on the front page; the postmaster decides which requests to approve, and may decline any of them without giving a reason. An invite makes one address and works once; an invite for an approved request makes the address that was asked for, and the name is kept for it until the invite runs out.

Once your address is a couple of weeks old, you can invite a few people yourself. By inviting someone you vouch for them: if the address they make breaks these terms, the postmaster may pause your invites too.

An address on someone's own domain comes from that domain's admin instead, not from an invite to normake.com: see Own domains.

Keep your password to yourself: anything sent from your address counts as sent by you. Add a recovery email in Settings if you want to be able to reset a forgotten password. We don't ask for your real name (adding one to your messages is up to you) or anything else that would prove an address is yours, so without a recovery email, a forgotten password may mean a lost address.

What it can't be used for

Don't send mail, or use your address, for:

• spam: mail sent in bulk to people who didn't ask for it, newsletters included;
• phishing, scams, or pretending to be a person, company or institution you aren't;
• malware, or attachments and links that do something other than what they claim;
• harassing, threatening or exposing someone, or anything else that is illegal;
• signing up for other services in bulk, or creating accounts elsewhere to get around their rules.

And don't try to get around this site's limits, for example by spreading one mailing across several addresses, or by letting other people send through yours.

Own domains

You can ask to have mail for a domain you own handled here, and to add addresses on it to your own inbox. The postmaster decides which domains to approve, how many addresses each may have, and may decline any request without giving a reason.

• It has to be yours. Ask only for a domain you own or are allowed to run mail for. You prove it with a DNS record, and you keep the records the domain's page asks for in place. If they go missing or point elsewhere, sending from the domain stops until they're right again.
• You answer for it. As a domain's admin, you're responsible for every address on it, including the people you invite. They're bound by these terms too, and if one of them breaks them, the postmaster may suspend the whole domain, and your invites onto it.
• The limits still apply, to each address on the domain as to any other. A domain also has a number of addresses, more on request.
• The postmaster can step in. A domain can be suspended (nothing is sent from it, and a week later its mail is refused) or removed, if it breaks these terms or puts normake.com's mail at risk, at any time and without notice.
• Removing a domain, by you or by the postmaster, stops its mail and closes the accounts of the people on it, deleting their mail. The addresses you added to your own inbox stop working; the mail they already received stays.

If your address is on someone else's domain, its admin runs it: they can suspend your address or remove it, which deletes your mail, and if their domain is removed, your account closes with it. They can't read your mail. Download a copy of anything you want to keep.

Sending limits

These keep normake.com's mail out of other people's spam folders. They may change.

Per address, per day

25 messages to start, counted from 00:00 UTC; more on request, in steps (50, 100, 200, then no daily limit of its own)

Per minute

10 messages

Per message

20 recipients, 18 MB with attachments

Outside normake.com, per day

100 recipients in all

Mailbox size

50 MB to start, mail and attachments together; more on request, in steps up to 2 GB. When it's full, new mail waits (senders retry for a few days) until you make room

All addresses together

a shared daily limit for mail leaving normake.com; once it's reached, try again the next day

Every message is checked by the same spam filter that checks incoming mail before it leaves. One that looks like spam isn't sent, and you're told why. An address whose messages bounce three times in a day, or that a recipient reports as spam, stops sending automatically until the postmaster has looked at it.

An address can ask for the next step of either limit once it's two weeks old; the postmaster decides, and can change either limit at any time.

Auto-replies and forwarded copies don't count against your messages for the day, but each address sends at most 50 of them a day together, and all addresses together a small daily number. An auto-reply goes only to a sender whose own server vouched for them, so nobody can aim yours at someone else. Forwarding works only to an address you've confirmed with a code, and spam is never forwarded.

Incoming mail

Incoming mail is checked for spam. Mail that is almost certainly spam is refused before it arrives; mail that only might be goes to your Spam folder. Spam and Trash are emptied automatically: anything in them for more than 30 days is deleted for good. Your own filters and blocked senders decide where the rest goes.

What the postmaster does about abuse

• The postmaster can see how many messages each address sends, and to whom they were delivered, but not what they say. See Privacy.
• The postmaster may pause an address's sending or invites, block it, or close it, if it breaks these terms or puts normake.com's mail at risk, at any time and without notice. A blocked address can't read or send mail, here or in mail apps, but its mail keeps arriving and is kept; signing in shows why, and how to write to the postmaster. A block may have an end date, or last until the postmaster lifts it.
• The postmaster may refuse mail from any server or address for everyone at normake.com.

Closing an address

You can close your address yourself, in Settings → Security; download a copy of your mail first, on the same page, if you want to keep it. Closing an address deletes its mail, folders, filters and settings. The address itself is never given to anyone else, so mail meant for you can't reach a stranger; on someone's own domain, its admin may give the name again after 30 days. If you run own domains, remove them first. If the postmaster closes the account of a domain's admin, the domain goes with it, and the accounts of the people on it close. Mail you sent stays with the people you sent it to.

No guarantees

mail.normake.com is provided as it is, for free. It may be unavailable at times; mail may arrive late, end up in someone's spam folder, or be lost. There are no backups yet. The service may change or end. Don't make it the only address for anything important, such as your bank.

Changes

These terms may change; the date at the top says when they last did. Using your address after a change means accepting the new version.

Contact

Write to postmaster@normake.com. That's also the address for reporting abuse coming from normake.com, or from any domain whose mail it handles. On an own domain, postmaster@ and abuse@ reach its admin.